Job Description
Join our award-winning hospitality team at Grand Manhattan Hotel as a Front Desk Agent! We're seeking energetic individuals to deliver exceptional guest experiences in the heart of NYC. No experience required – we provide comprehensive training to launch your career in luxury hospitality.
As the first point of contact for our international clientele, you'll embody our brand's commitment to excellence while handling check-ins, managing reservations, and resolving guest inquiries with professionalism and grace.
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel management systems
- Handle phone reservations and guest inquiries with exceptional communication skills
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping and maintenance teams for guest requests
- Resolve guest concerns promptly and escalate complex issues to management
- Assist with concierge services and local area recommendations
- Maintain a clean, organized front desk environment
Qualifications
- High school diploma or equivalent (hospitality degree preferred)
- Strong customer service orientation with problem-solving abilities
- Proficiency in basic computer systems and reservation software
- Excellent verbal and written communication skills
- Ability to multitask in a fast-paced environment
- Flexible schedule availability including nights/weekends
- Professional appearance and positive demeanor
- Must be authorized to work in the United States