Job Description
Join our award-winning hospitality team at Grand Plaza Hotel Minneapolis as a Front Desk Agent! We're seeking energetic, guest-focused individuals to create memorable experiences for our international clientele. No prior experience required—comprehensive training provided. Enjoy competitive pay, flexible scheduling, and career advancement opportunities in one of America's most vibrant cities.
Our ideal candidate thrives in fast-paced environments, values teamwork, and possesses exceptional communication skills. You'll be the first point of contact for our guests, handling everything from check-ins to local recommendations. We offer a supportive work culture, employee discounts, and a chance to build your hospitality career from the ground up.
Responsibilities
- Warmly welcome and assist guests with check-in/check-out processes
- Manage reservations, room assignments, and payment transactions
- Respond promptly to guest inquiries and resolve concerns
- Coordinate with housekeeping and maintenance teams
- Operate hotel management software and maintain accurate records
- Promote hotel services and amenities to guests
- Ensure lobby area remains immaculate and inviting
Qualifications
- High school diploma or equivalent (no experience necessary)
- Strong customer service orientation and communication skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency
- Positive attitude and problem-solving mindset
- Flexible availability including evenings/weekends
- Professional appearance and demeanor