Job Description
Join our award-winning team at Grand City Hotel as a Front Desk Agent and become the heart of our guest experience! We're seeking passionate individuals to deliver exceptional service in Portland's vibrant downtown. No hospitality experience needed – we provide comprehensive training to launch your career in luxury accommodation. Enjoy competitive pay, benefits, and growth opportunities in one of Oregon's most dynamic cities. Apply today to start your journey in hospitality!
Responsibilities
- Check in/out guests efficiently using property management systems
- Manage reservations, modifications, and room assignments
- Handle guest inquiries via phone, email, and in-person with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell hotel amenities and services to enhance guest experience
- Maintain a clean, organized front desk environment
Qualifications
- No prior experience required – training provided
- High school diploma or equivalent (GED accepted)
- Exceptional communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Basic computer proficiency with willingness to learn new systems
- Flexible availability including weekends, evenings, and holidays
- Positive attitude and commitment to outstanding customer service