Job Description
Join our award-winning hospitality team at Grand Hotel Detroit as a Front Desk Agent! We're seeking energetic and customer-focused individuals to create memorable experiences for our guests in the heart of downtown. This entry-level position offers comprehensive training, career advancement opportunities, and a vibrant work environment in Michigan's premier travel destination. Perfect for hospitality newcomers looking to launch their career in luxury accommodations!
Responsibilities
- Check-in/out guests efficiently using PMS software while maintaining accuracy in billing and reservations
- Handle guest inquiries with professionalism and resolve issues promptly to ensure satisfaction
- Manage room inventory and coordinate with housekeeping for optimal operations
- Process payments and maintain secure financial transactions per company policies
- Collaborate with concierge and other departments to enhance guest experiences
- Uphold brand standards through consistent service excellence and attention to detail
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Basic computer literacy with ability to learn PMS systems quickly
- Exceptional communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexible availability including weekends, evenings, and holidays
- Previous customer service experience highly valued