Job Description
Join our award-winning hospitality team at Desert Sky Resorts, where we redefine guest experiences in the heart of Tucson! As a Front Desk Agent, you'll be the welcoming face of our luxury resort, delivering exceptional service to international and local guests. Enjoy competitive benefits, career growth opportunities, and work in a stunning desert oasis setting. We value authenticity and excellence—apply today to become part of Arizona's premier hospitality destination!
Responsibilities
- Check in/out guests efficiently using our PMS system while maintaining a warm, professional demeanor
- Handle guest inquiries, resolve issues promptly, and anticipate needs proactively
- Manage room inventory, process payments, and coordinate with housekeeping/FOH teams
- Operate switchboard, book reservations, and maintain accurate guest records
- Upsell resort amenities, dining packages, and local attractions
- Process mail/packages and assist with transportation arrangements
- Participate in daily briefings and contribute to continuous improvement initiatives
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with Opera, Cloudbeds, or similar PMS systems
- Exceptional communication skills and multilingual abilities (Spanish preferred)
- Ability to multitask in fast-paced environments during peak seasons
- Valid Arizona driver's license and reliable transportation
- Flexible availability including weekends, holidays, and overnight shifts
- Knowledge of Tucson attractions and local geography
- Basic math skills for cash handling and financial transactions