Job Description
Join our award-winning luxury hotel in the heart of Charlotte! We're seeking a dynamic Hotel Manager to lead our exceptional team and deliver unforgettable guest experiences. With world-class amenities and a prime location near Uptown, this role offers career growth in one of America's fastest-growing hospitality markets.
Why you'll love working with us:
- Competitive salary + performance bonuses
- Comprehensive benefits package
- Professional development opportunities
- Modern, state-of-the-art facilities
Responsibilities
- Oversee daily hotel operations including front desk, housekeeping, and maintenance
- Develop and implement strategic initiatives to enhance guest satisfaction
- Manage departmental budgets and financial performance
- Lead, train, and motivate a diverse team of hospitality professionals
- Ensure compliance with brand standards and safety regulations
- Drive revenue growth through strategic partnerships and local marketing
- Handle guest inquiries and resolve escalated service issues
Qualifications
- Bachelor's degree in Hospitality Management or related field
- 5+ years hotel management experience with luxury brands
- Proven track record in team leadership and P&L management
- Strong knowledge of hotel operations systems (Opera, RMS)
- Exceptional communication and problem-solving skills
- Valid North Carolina Food Protection Manager certification
- Ability to work flexible shifts including nights/weekends
- Proficiency in hospitality industry software