Job Description
Join our award-winning team at Grand Milwaukee Hotel as a Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences in our downtown location. This immediate hire position offers competitive pay, flexible shift schedules, and growth opportunities in the heart of Milwaukee's vibrant hospitality scene.
Responsibilities
- Manage guest check-ins/checkouts efficiently using hotel software
- Handle reservations, billing inquiries, and payment processing
- Resolve guest concerns with prompt and courteous solutions
- Coordinate with housekeeping and maintenance teams
- Maintain accurate guest records and documentation
- Assist with valet services and luggage handling
- Uphold brand standards in all guest interactions
Qualifications
- High school diploma or equivalent required
- 1+ years hotel or customer service experience preferred
- Strong communication and conflict resolution skills
- Ability to work flexible shifts (evenings, weekends, holidays)
- Proficiency with reservation systems (e.g., Opera, Fidelio)
- Basic knowledge of Milwaukee attractions and services
- Valid driver's license (for valet duties)