Job Description
Join our award-winning hospitality team at Grand Memphis Hotel and kickstart your career in the heart of downtown! We're seeking enthusiastic Front Desk Agents to create unforgettable guest experiences through exceptional service. As the first point of contact, you'll showcase Memphis's Southern charm while mastering reservation systems, guest communication, and operational excellence. Enjoy competitive pay, comprehensive training, and opportunities for advancement in a dynamic, guest-centric environment.
Responsibilities
- Manage check-in/check-out procedures with speed and accuracy
- Handle guest inquiries, complaints, and special requests
- Process payments and maintain accurate financial records
- Operate property management systems (PMS) efficiently
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards and safety protocols
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent required
- Basic computer proficiency and PMS knowledge
- Exceptional customer service and communication skills
- Ability to work flexible shifts including weekends/holidays
- Attention to detail and problem-solving aptitude
- Previous hospitality experience preferred
- Positive attitude and teamwork mindset