Job Description
Join our award-winning team at Grand Plaza Hotel as a Front Desk Agent and become the heart of our guest experience! We're seeking dynamic professionals to deliver exceptional service in the vibrant city of Albuquerque. This immediate hire opportunity offers competitive pay, career growth, and a supportive work environment. If you're passionate about hospitality and ready to make an impact, apply today!
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Handle reservations, inquiries, and billing with precision
- Resolve guest concerns promptly and professionally
- Coordinate with housekeeping and maintenance teams
- Process payments and manage cash drawer operations
- Execute upselling strategies for room upgrades and amenities
- Maintain accurate guest records and security protocols
Qualifications
- 1+ years in hotel front desk or customer service role
- Proficiency with Opera or similar PMS software
- Strong communication and conflict resolution skills
- Ability to work flexible shifts, including nights/weekends
- Basic math and cash handling abilities
- Valid driver's license and reliable transportation
- High school diploma or equivalent
- Spanish fluency preferred