Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Horizon Hotels in downtown Phoenix! We're seeking dynamic individuals who thrive in fast-paced environments and deliver exceptional guest experiences. This full-time shift-based role offers competitive compensation, growth opportunities, and a vibrant workplace culture. You'll be the first point of contact for our international and local guests, embodying our commitment to excellence in service.
Responsibilities
- Manage guest check-in/check-out processes efficiently with attention to detail
- Handle reservations, billing inquiries, and payment processing
- Resolve guest complaints with professionalism and empathy
- Coordinate with housekeeping and maintenance teams for seamless operations
- Utilize hotel management software (Opera/Micros) effectively
- Maintain security protocols for guest safety and property integrity
- Assist with concierge services and local area recommendations
Qualifications
- Minimum 1 year front desk or hospitality experience
- Proficiency in property management systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (days, evenings, weekends, holidays)
- Basic knowledge of Phoenix attractions and transportation
- High school diploma or equivalent required
- Valid Arizona driver's license preferred