Job Description
Join our award-winning team at Harborview Hotel & Suites as a Front Desk Agent where exceptional service meets career growth! We're seeking charismatic professionals to deliver memorable guest experiences in Baltimore's vibrant harbor district. Enjoy competitive pay with weekly paychecks, comprehensive benefits, and a supportive team environment. Perfect for hospitality enthusiasts seeking stability and advancement opportunities.
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments and manage cash drawer operations
- Coordinate with housekeeping and maintenance teams for seamless operations
- Utilize hotel management software (Opera) for daily tasks
- Upsell hotel amenities and local attractions to enhance guest experience
- Maintain cleanliness and organization of front desk area
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years hotel front desk or customer service experience
- Proficiency with reservation systems and MS Office Suite
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends/holidays
- Valid driver's license and reliable transportation
- Basic knowledge of Baltimore attractions and transportation