Job Description
Join our award-winning team at Sunset Plaza Hotel! We're seeking enthusiastic Hospitality Associates to create memorable guest experiences. No prior experience required—we provide comprehensive training to launch your hospitality career. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a supportive environment.
As a key member of our front team, you'll be the first point of contact for guests, ensuring exceptional service while learning all aspects of hotel operations. We value attitude over experience and are committed to helping you develop valuable skills in customer service, teamwork, and problem-solving.
Responsibilities
- Greet guests warmly and assist with check-in/check-out procedures
- Answer inquiries about hotel amenities and local attractions
- Manage reservations and maintain accurate guest records
- Resolve guest concerns promptly and professionally
- Collaborate with housekeeping, maintenance, and food service teams
- Process payments and maintain cash drawer accuracy
- Uphold cleanliness and organization of public areas
- Adhere to all safety and sanitation protocols
Qualifications
- No experience required – training provided
- Strong communication and interpersonal skills
- Positive attitude with exceptional customer focus
- Ability to multitask in a fast-paced environment
- Basic computer literacy and willingness to learn new systems
- High school diploma or equivalent preferred
- Flexible availability including nights, weekends, and holidays
- Ability to stand for extended periods