Job Description
Are you the first face a guest sees? The Grand Georgian Hotel & Spa is looking for a charismatic and organized Front Desk Agent to join our elite team in the heart of Atlanta. We pride ourselves on delivering world-class hospitality, and we need someone who embodies that spirit to represent our brand at the front line.
In this role, you will be the heartbeat of our hotel operations, ensuring every guest feels valued from the moment they arrive. You will manage reservations, handle inquiries, and solve problems with grace and efficiency. If you have a passion for travel and creating memorable experiences, we want to meet you.
Why Join Us?
- Competitive salary and performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Employee discounts on dining and spa services.
- A dynamic, team-oriented work environment.
Don't just book a stay—start a career with us today.
Responsibilities
- Welcoming guests with a warm smile and professional demeanor upon arrival.
- Processing check-ins and check-outs accurately using our property management system.
- Answering incoming calls and directing inquiries to the appropriate department or staff member.
- Managing the front desk area to ensure it is clean, organized, and welcoming at all times.
- Handling guest complaints and resolving issues immediately to ensure satisfaction.
- Assisting with luggage handling and valet coordination when needed.
- Updating guest profiles and maintaining accurate records of guest preferences.
Qualifications
- High school diploma or GED is required; a degree in Hospitality Management is a plus.
- Minimum of 1-2 years of experience in a front desk or customer service role preferred.
- Strong verbal communication skills with a focus on courtesy and professionalism.
- Proficiency with computers and hotel software (e.g., Opera, MS Office) is highly desirable.
- The ability to multitask and remain calm under pressure during peak check-in times.
- Flexibility to work various shifts, including weekends, nights, and holidays.
- A valid driver's license is preferred.