Job Description
Welcome to the Grandview Hotel & Spa, where luxury meets Southern hospitality. We are currently seeking a dedicated and professional Front Desk Agent to join our award-winning team in the heart of Atlanta, Georgia.
If you have a passion for creating memorable guest experiences and possess excellent communication skills, we want to meet you. As a Front Desk Agent, you will be the first point of contact for our guests, setting the tone for their entire stay. We offer a competitive salary, comprehensive benefits, and a vibrant work environment in one of the most exciting cities in the US.
Why Join Us?
- Competitive hourly wage ($18 - $22/hr)
- Comprehensive health, dental, and vision insurance
- Employee discounts on dining and spa services
- Opportunities for career advancement within the hospitality industry
Take the next step in your hospitality career today by applying to become a Front Desk Agent at the Grandview Hotel & Spa.
Responsibilities
- Check guests in and out of the hotel efficiently, ensuring all registration and payment processes are accurate.
- Answer incoming phone calls and emails promptly, addressing guest inquiries regarding reservations, amenities, and local attractions.
- Process payments and handle cash transactions with strict adherence to hotel policies and audit standards.
- Resolve guest complaints and special requests with a focus on service recovery and guest satisfaction.
- Maintain a clean and organized front desk area, ensuring all lobby spaces are welcoming and presentable.
- Collaborate with housekeeping and maintenance teams to ensure room readiness and guest satisfaction.
- Assist with the management of the hotel's loyalty program and guest feedback surveys.
Qualifications
- High school diploma or GED required; previous hospitality experience is preferred but not mandatory.
- Proficiency in Microsoft Office Suite and hotel property management systems (e.g., Opera, FrontDesk) is a plus.
- Strong verbal and written communication skills with a professional and welcoming demeanor.
- Ability to multi-task and work effectively in a fast-paced, high-volume environment.
- Flexibility to work various shifts, including weekends, holidays, and evenings.
- Basic math skills for cash handling and billing.