Job Description
Are you a hospitality enthusiast looking for an opportunity to shine? The Grand Athenaeum Hotel in the heart of Atlanta, GA, is seeking a dynamic and professional Front Desk Agent to join our award-winning team.
As the face of our hotel, you will play a crucial role in creating memorable experiences for our guests. We pride ourselves on our premium service standards and are looking for someone who embodies our values of warmth, efficiency, and excellence.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunities for career advancement within a luxury brand.
- A vibrant and inclusive work environment in downtown Atlanta.
Responsibilities
- Greets guests warmly upon arrival and departure, ensuring a seamless check-in and check-out process.
- Manages all incoming calls, emails, and in-person inquiries with professionalism and poise.
- Handles guest complaints and special requests immediately to ensure total guest satisfaction.
- Processes payments accurately and manages the Point of Sale (POS) system.
- Maintains a clean, organized, and welcoming front desk area and lobby.
- Assists in coordinating with housekeeping and maintenance teams to ensure property standards.
- Updates guest profiles and handles reservations using hotel management software.
Qualifications
- High school diploma or equivalent required; post-secondary education in hospitality is a plus.
- Previous experience in hotel front desk operations or customer service preferred.
- Proficiency in hotel management software (e.g., Opera, FrontDesk) or similar PMS.
- Strong verbal and written communication skills.
- Ability to work flexible hours, including weekends, nights, and holidays.
- Professional appearance and demeanor.