Job Description
Join our award-winning team at Grand Miami Resorts as a Front Desk Agent! We're seeking charismatic professionals to create unforgettable guest experiences in the heart of Miami's vibrant hospitality scene. This immediate hire position offers competitive compensation, career growth opportunities, and a dynamic work environment. If you thrive in fast-paced settings and possess exceptional customer service skills, apply today to become part of our luxury hotel family.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations, room assignments, and billing inquiries
- Resolve guest complaints with professionalism and empathy
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Provide local area recommendations and assistance
- Uphold brand standards through exceptional service delivery
Qualifications
- High school diploma or equivalent required
- 1+ years hotel front desk or customer service experience
- Proficiency in Opera or similar PMS software
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of Miami tourism and attractions
- Multilingual abilities (Spanish/Portuguese preferred)
- Valid Florida driver's license (if required for errands)