Job Description
Welcome to The Georgian Grand Hotel & Spa, where luxury meets Southern hospitality. We are currently seeking a dedicated, charismatic, and detail-oriented Front Desk Agent to join our dynamic team in the heart of Atlanta.
If you have a passion for creating memorable guest experiences and possess a strong commitment to excellence, we want to hear from you. As the first point of contact for our esteemed guests, you will play a pivotal role in setting the tone for their stay with us. Join us in shaping the future of hospitality at one of Georgia's premier destinations.
Responsibilities
- Guest Relations: Provide exceptional check-in and check-out services while ensuring a warm and welcoming atmosphere for all visitors.
- Operations: Manage room assignments, process reservations accurately, and handle billing inquiries efficiently using our Property Management System (PMS).
- Communication: Act as the primary liaison between guests and various hotel departments (housekeeping, maintenance, dining) to resolve issues promptly.
- Reception: Maintain the front desk area and lobby to ensure it reflects the high standards of the hotel at all times.
- Security: Adhere to all safety and security protocols, including key control and visitor management procedures.
- Sales: Upsell hotel amenities and promote special offers to maximize revenue opportunities.
Qualifications
- Experience: Minimum of 1-2 years of experience in a luxury hotel front desk or hospitality environment preferred.
- Education: High school diploma or GED required; hospitality or business degree is a plus.
- Skills: Proficiency in Microsoft Office Suite and hotel PMS software (e.g., Opera, FrontDesk).
- Communication: Excellent verbal and written communication skills with a professional demeanor.
- Availability: Flexibility to work various shifts, including weekends and holidays.
- Appearance: Professional appearance and grooming standards are mandatory.