Job Description
Are you a people person with a passion for hospitality? Grand Horizon Hospitality is currently seeking a dedicated Front Desk Agent to join our dynamic team in Austin, Texas.
We pride ourselves on delivering world-class service and creating memorable experiences for every guest who walks through our doors. If you have a friendly demeanor, strong communication skills, and a desire to start a career in the luxury hotel industry, we want to meet you.
About the Role
As a Front Desk Agent, you will serve as the first point of contact for our guests. You will manage reservations, handle inquiries, and ensure the front desk operates smoothly and efficiently. This is an excellent entry-level opportunity for those looking to grow within a reputable organization.
Responsibilities
- Welcoming guests upon arrival and conducting check-ins and check-outs with efficiency and warmth.
- Managing the hotel’s reservation system and answering incoming calls professionally.
- Resolving guest complaints and issues immediately to ensure high satisfaction levels.
- Maintaining a tidy and organized reception area and lobby.
- Providing accurate information regarding local attractions, dining, and transportation.
- Assisting with concierge requests and special guest services.
Qualifications
- High school diploma or General Equivalency Diploma (GED) required.
- Previous front desk or customer service experience is a plus but not required.
- Strong interpersonal and communication skills.
- Proficiency in Microsoft Office and hotel property management software.
- Ability to work flexible shifts, including weekends and holidays.
- A positive attitude and a genuine desire to help others.