Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent in vibrant Austin, TX! We're seeking customer service professionals to deliver exceptional guest experiences with weekly pay and competitive benefits. Enjoy the energy of Texas' hospitality capital while growing your career in a supportive environment. Our modern downtown hotel offers flexible scheduling, professional development, and a dynamic team culture. Apply today to start your journey in hospitality excellence!
Responsibilities
- Manage guest check-ins/checkouts using property management systems
- Handle reservations, inquiries, and special requests with professionalism
- Resolve guest concerns promptly and maintain high satisfaction scores
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards through attentive service and attention to detail
- Assist with concierge services and local area knowledge
Qualifications
- 1+ years hospitality or customer service experience
- Proficiency with reservation systems (e.g., Opera, Delphi)
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Flexible availability including nights/weekends/holidays
- Basic math and cash handling accuracy
- Positive attitude and team player mentality