Job Description
Join our award-winning team at Harborview Hospitality Group as a Front Desk Agent in the heart of Boston! We're seeking charismatic professionals to deliver exceptional guest experiences during day, evening, and overnight shifts. This role is perfect for individuals who thrive in fast-paced environments and excel at creating memorable first impressions.
As the face of our luxury property, you'll manage check-in/out processes, handle reservations, and resolve guest inquiries with professionalism and warmth. We offer competitive compensation, comprehensive benefits, and opportunities for career growth within our renowned hotel group.
Responsibilities
- Seamlessly manage guest check-in/out procedures using Opera property management system
- Process reservations, modify bookings, and optimize room assignments
- Resolve guest inquiries and complaints with empathy and efficiency
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping, maintenance, and security teams
- Execute upselling techniques to enhance guest experience and revenue
- Maintain strict confidentiality of guest data and financial information
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong attention to detail and multitasking abilities
- Basic knowledge of Boston attractions and transportation
- High school diploma or equivalent; hospitality degree preferred
- Valid Massachusetts driver's license (if required for airport runs)