Job Description
Join our award-winning team at Coastal Hospitality Group, where we redefine guest experiences! We're seeking a dynamic Front Desk Agent to be the first point of contact for our prestigious Virginia Beach resort. This full-time role offers competitive compensation, career growth opportunities, and the chance to work in one of America's most vibrant coastal destinations. If you thrive in fast-paced environments and possess exceptional customer service instincts, apply today!
Responsibilities
- Manage guest check-in/check-out procedures with precision and warmth
- Handle reservation modifications and direct booking inquiries
- Process payments, reconcile daily transactions, and maintain accurate records
- Coordinate with housekeeping, maintenance, and valet teams for seamless operations
- Resolve guest complaints with empathy and efficiency
- Utilize property management systems (PMS) for real-time inventory updates
- Assist with emergency protocols and ensure guest safety compliance
Qualifications
- Minimum 2 years hospitality or customer service experience
- Proficiency in PMS systems (e.g., Opera, StayNTouch)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong attention to detail and multitasking abilities
- Valid driver's license and reliable transportation
- Basic knowledge of Virginia Beach attractions and local services
- High school diploma or equivalent required