Job Description
Join our award-winning team as a Front Desk Agent at the luxurious Grand Plaza Hotel in Charlotte, NC! We're seeking charismatic individuals to deliver exceptional guest experiences in our dynamic hospitality environment. This role offers competitive pay, comprehensive benefits, and opportunities for career growth in one of America's fastest-growing cities. If you thrive in fast-paced settings and take pride in creating memorable stays, apply today!
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Address guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and special packages
- Maintain a clean, organized lobby environment
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or hospitality experience
- Proficiency with PMS systems (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling abilities
- Valid North Carolina driver's license
- Positive attitude under pressure