Job Description
Join our award-winning Houston hotel team as a Front Desk Agent! We're seeking passionate hospitality professionals to deliver exceptional guest experiences during weekend shifts. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a vibrant downtown location. If you thrive in fast-paced environments and love creating memorable stays, apply today!
Responsibilities
- Efficiently manage guest check-ins/checkouts using hotel software systems
- Handle reservation inquiries and modify bookings while maintaining accuracy
- Resolve guest complaints with professionalism and solution-oriented mindset
- Process payments and manage billing discrepancies
- Coordinate with housekeeping and maintenance departments for guest requests
- Provide local recommendations and assistance to enhance guest experiences
- Maintain strict confidentiality of guest information and financial data
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year customer service or front desk experience
- Proficiency in hotel management systems (e.g., Opera, Delphi)
- Exceptional communication and conflict resolution skills
- Ability to work flexible weekends and holidays
- Basic knowledge of Houston attractions and transportation
- Strong attention to detail and multitasking abilities
- Valid Texas driver's license (if required for airport runs)