Job Description
Join our award-winning Memphis hotel team as a Front Desk Agent and be the first point of contact for our valued guests! We're urgently seeking passionate hospitality professionals to deliver exceptional service while managing check-ins, reservations, and guest inquiries. Enjoy competitive pay, flexible scheduling, and opportunities for career growth in one of America's most vibrant cities. Apply today to become part of our dynamic team!
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel management systems
- Handle reservation inquiries and modifications with precision
- Resolve guest complaints promptly and maintain high satisfaction scores
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Provide local area recommendations to enhance guest experience
- Uphold brand standards through exceptional service delivery
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficient in PMS systems (e.g., Opera, SynXis)
- Strong problem-solving and conflict resolution abilities
- Excellent communication and multitasking skills
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of Memphis tourism attractions
- High school diploma or equivalent required