Job Description
Launch your hospitality career at Grand Charlotte Hotel! We're seeking passionate Front Desk Agents to deliver exceptional guest experiences. No prior experience required – we provide comprehensive training to build your skills in guest relations, reservation management, and problem-solving. Join our award-winning team in the heart of Charlotte's vibrant Uptown district and grow your career while serving travelers from around the world.
Responsibilities
- Provide warm, efficient check-in/check-out experiences for all guests
- Manage reservations and room assignments using our property management system
- Resolve guest inquiries with professionalism and proactive solutions
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Act as local Charlotte ambassador recommending attractions and services
Qualifications
- No experience required – we train all new team members!
- High school diploma or equivalent required
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities under pressure
- Basic computer proficiency
- Flexible schedule including nights, weekends, and holidays
- Positive attitude and passion for customer service