Job Description
Join our award-winning team as a Front Desk Agent at the prestigious Grand Plaza Hotel in Charlotte, NC! As the first point of contact for our distinguished guests, you'll embody our commitment to exceptional hospitality while creating memorable experiences. We're seeking a charismatic professional with a passion for service excellence to deliver seamless check-ins, resolve inquiries with finesse, and maintain our luxurious lobby ambiance. This role offers competitive benefits, career growth opportunities, and the chance to work in one of Charlotte's most iconic locations.
Responsibilities
- Manage guest check-in/out procedures with precision and warmth
- Handle reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly and escalate complex issues appropriately
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for flawless operations
- Utilize PMS software to manage occupancy and guest data
- Uphold brand standards through exceptional service delivery
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Strong attention to detail and organizational abilities
- Valid North Carolina driver's license (if required for local errands)
- High school diploma or equivalent; hospitality degree preferred