Job Description
Welcome to The Grand Plaza Hotel, where luxury meets hospitality. We are currently seeking a dynamic and professional Front Desk Agent to join our full-time team serving the vibrant Charlotte, NC area and the greater Georgia region. If you have a passion for creating memorable guest experiences and thrive in a fast-paced environment, we want to hear from you.
As the face of our property, you will be responsible for providing exceptional service to our guests, managing reservations, and ensuring a seamless check-in and check-out process. We offer a competitive salary, comprehensive benefits, and a supportive work environment for our staff.
Responsibilities
- Provide a warm and professional welcome to guests, handling check-ins, check-outs, and room changes efficiently.
- Manage and respond to all incoming phone calls and emails promptly and courteously.
- Assist guests with local information, directions, and restaurant reservations to enhance their stay.
- Handle guest inquiries, complaints, and requests with a focus on resolving issues to ensure guest satisfaction.
- Monitor and maintain the cleanliness and organization of the front desk area.
- Process payments and handle cash transactions accurately.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- High school diploma or equivalent required; prior experience in a hospitality role is preferred.
- Excellent verbal communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and hotel property management systems (PMS).
- Ability to work flexible hours, including weekends, holidays, and nights.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Attention to detail and a professional appearance.