Job Description
Join our award-winning hospitality team at Grand Plaza Hotel in vibrant Charlotte, NC! We're seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences. No prior experience required – we provide comprehensive training for motivated individuals who thrive in fast-paced environments. Enjoy competitive pay, benefits, and growth opportunities in one of America's most dynamic cities.
Responsibilities
- Deliver warm, personalized guest check-in/check-out experiences
- Manage reservations and room assignments using hotel software
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through professional appearance and conduct
- Support concierge services and local recommendations
Qualifications
- High school diploma or equivalent
- Excellent communication and interpersonal skills
- Basic computer proficiency (MS Office, reservation systems)
- Strong problem-solving abilities
- Ability to multitask in high-pressure situations
- Positive attitude and service-oriented mindset
- Willingness to work flexible shifts (evenings/weekends)