Job Description
Join our dynamic hospitality team as a Front Desk Agent at the Grand Plaza Hotel! We're seeking energetic professionals to deliver exceptional guest experiences during day, evening, and overnight shifts. Enjoy competitive weekly pay, flexible scheduling, and opportunities for career growth in Albuquerque's vibrant tourism scene. Perfect for detail-oriented individuals who thrive in fast-paced environments.
Responsibilities
- Manage guest check-ins/checkouts efficiently with reservation systems
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate transaction records
- Coordinate with housekeeping and maintenance teams
- Operate switchboard and manage communications
- Execute upselling strategies for hotel amenities
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or hospitality experience
- Proficiency with reservation software (Opera, etc.)
- Strong communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling abilities
- Spanish language skills highly desirable