Job Description
Join our award-winning team as a Front Desk Agent at the heart of Charlotte's vibrant hospitality scene! We're seeking passionate individuals to deliver exceptional guest experiences at our premium downtown hotel. This entry-level role is your gateway to a dynamic hospitality career with growth opportunities into management. Enjoy competitive pay, comprehensive benefits, and a supportive work culture that values your contributions.
Responsibilities
- Provide warm, personalized check-in/check-out services for hotel guests
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly and escalate complex issues to management
- Coordinate with housekeeping, maintenance, and valet teams for seamless operations
- Utilize hotel management software (Opera) for daily tasks
- Uphold brand standards through attentive service and attention to detail
- Assist with guest requests for local recommendations and transportation
Qualifications
- High school diploma or equivalent (hospitality certificate a plus)
- 0-2 years customer service or hospitality experience
- Exceptional communication and problem-solving skills
- Proficiency with basic computer applications and willingness to learn hotel systems
- Availability to work flexible shifts including nights, weekends, and holidays
- Positive attitude and ability to thrive in a fast-paced environment
- Basic math skills for handling cash and transactions
- Valid North Carolina driver's license preferred