Job Description
Join our award-winning hospitality team in Charlotte, NC as a Front Desk Agent! We're seeking enthusiastic individuals with no prior experience to deliver exceptional guest experiences. This immediate-hire opportunity offers comprehensive training and career advancement within our luxury hotel group. If you're a people person with a passion for service, this is your perfect entry point into the thriving hospitality industry.
Why Join Us? Competitive pay, flexible scheduling, employee discounts, and a supportive work environment that values growth and recognition. Start your career journey today with industry leaders committed to employee success.
Responsibilities
- Warmly welcome and check in/out guests with efficiency and professionalism
- Manage reservations, room assignments, and guest inquiries
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Utilize hotel management software (training provided)
- Uphold brand standards through attentive guest service
- Handle emergency situations calmly and following protocols
Qualifications
- No prior experience required – we provide comprehensive training
- High school diploma or equivalent (GED)
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Basic computer proficiency (typing skills beneficial)
- Flexible availability including weekends and holidays
- Positive attitude and commitment to teamwork
- Must pass background check and drug screening