Job Description
Welcome to Charlotte Executive Suites, where hospitality meets precision. We are currently seeking a dynamic and professional Front Desk Agent to join our shift team. If you thrive in a fast-paced environment and have a passion for creating memorable guest experiences, we want to hear from you.
Why Join Us?
- Competitive hourly wage ($16.00 - $20.00).
- Flexible shift schedules designed to fit your lifestyle.
- Comprehensive training and clear pathways for career advancement.
- A supportive and modern work environment in the heart of Uptown Charlotte.
As a Front Desk Agent, you are the face of our brand. You will be responsible for ensuring our guests feel valued and attended to from the moment they arrive.
Responsibilities
- Greet guests warmly and professionally upon arrival and departure.
- Manage the check-in and check-out process efficiently, ensuring accurate data entry into our property management system.
- Answer, screen, and forward incoming calls with a polite and helpful demeanor.
- Handle guest inquiries, complaints, and special requests with patience and problem-solving skills.
- Process payments accurately, including cash, credit cards, and checks.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Assist with mail distribution and package handling as needed.
Qualifications
- High school diploma or equivalent required.
- Previous experience in hospitality, reception, or customer service is preferred.
- Strong interpersonal and communication skills.
- Proficiency in Microsoft Office Suite and property management systems (PMS).
- Ability to work flexible shifts, including weekends and holidays.
- Must possess a professional appearance and a friendly attitude.