Job Description
Join our award-winning hospitality team at Grand Plaza Hotel Cleveland, where exceptional service meets modern luxury. We're seeking energetic Front Desk Agents to create memorable guest experiences with weekly pay and competitive benefits. Located in the heart of downtown Cleveland, you'll be the first point of contact for our international clientele while enjoying a supportive work environment with growth opportunities.
Responsibilities
- Manage guest check-in/check-out procedures with precision and efficiency
- Handle reservation inquiries, room assignments, and billing operations
- Resolve guest concerns promptly using conflict resolution techniques
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Operate PMS systems and maintain guest data security
- Upsell hotel amenities and local attractions
Qualifications
- 1+ years hospitality or customer service experience preferred
- Exceptional communication and interpersonal skills
- Proficiency with hotel management systems (e.g., Opera, Cloudbeds)
- Ability to multitask in a fast-paced environment
- Strong problem-solving and decision-making abilities
- Flexible availability including weekends and holidays
- Basic math and cash handling proficiency