Job Description
Welcome to The Grand Detroit Hotel, where luxury meets hospitality. We are currently seeking enthusiastic individuals to join our dynamic Front of House team as Weekend Hospitality Staff. If you are looking for flexible hours, competitive pay, and an opportunity to shine in a top-tier environment, we want to hear from you.
Our weekend shifts are designed for those who value their time off during the week. You will play a crucial role in ensuring our guests have an unforgettable stay, from the moment they check-in to the moment they depart.
Responsibilities
- Greet guests warmly and assist with check-in and check-out procedures efficiently.
- Provide exceptional concierge services, including local recommendations and directions.
- Maintain a pristine lobby and public areas, ensuring a welcoming atmosphere.
- Handle incoming calls and inquiries with professionalism and courtesy.
- Assist with room service orders and coordinate with the kitchen team.
- Resolve guest complaints or issues promptly to ensure 100% guest satisfaction.
- Adhere to all safety and security protocols at all times.
Qualifications
- Previous experience in hospitality, customer service, or retail is preferred.
- Strong communication skills and a friendly, approachable demeanor.
- Ability to stand for long periods and lift moderate weights (up to 20 lbs).
- Reliable attendance and a strong work ethic.
- Professional appearance and grooming standards.
- Flexibility to work weekends, holidays, and rotating shifts.
- Proficiency in basic computer applications and POS systems.