Job Description
Are you a dynamic individual ready for immediate employment?
Horizon Hospitality Group is urgently seeking a Front Desk Agent to join our thriving team in the heart of Los Angeles, CA. We pride ourselves on providing exceptional guest experiences and are looking for dedicated professionals who are ready to hit the ground running.
Join us for competitive pay, flexible shift schedules, and a supportive work environment. If you possess a warm personality and a knack for problem-solving, this is your opportunity to advance your hospitality career.
Responsibilities
- Welcomes guests warmly upon arrival, ensuring a positive first impression and efficient check-in/check-out processes.
- Manages the front desk operations, including answering phones, responding to emails, and managing the switchboard.
- Processes payments accurately and handles cash and credit transactions.
- Assists guests with inquiries regarding local attractions, dining, and services.
- Maintains a clean, organized, and professional reception area at all times.
- Handles guest complaints or special requests with empathy and efficiency.
- Updates guest records and maintains the property management system (PMS).
Qualifications
- Previous experience in a front desk, reception, or hospitality role is preferred.
- Excellent verbal and written communication skills with a focus on customer service.
- Ability to work flexible shifts, including weekends, nights, and holidays.
- Proficiency with Microsoft Office Suite and property management software is a plus.
- Strong problem-solving skills and the ability to multitask in a fast-paced environment.
- High school diploma or GED required; post-secondary education in hospitality is a bonus.