Job Description
Join our award-winning team at the Grand Plaza Hotel, where exceptional service meets luxury hospitality. As a Front Desk Agent, you'll be the first point of contact for our discerning guests, delivering memorable experiences in the heart of downtown Chicago. We offer competitive compensation, comprehensive benefits, and growth opportunities within a globally recognized brand.
Responsibilities
- Deliver warm, personalized check-in/check-out experiences while managing guest inquiries
- Process reservations, payments, and room assignments with precision
- Coordinate with housekeeping, maintenance, and valet teams for seamless operations
- Handle guest complaints with empathy and resolve issues promptly
- Utilize Opera property management system efficiently
- Uphroom high standards of cleanliness and safety protocols
- Actively promote hotel amenities and local attractions
Qualifications
- 1+ years hospitality or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and multitasking abilities
- Strong problem-solving and conflict resolution skills
- Ability to work flexible shifts including weekends/holidays
- High school diploma or equivalent required
- Basic computer literacy and cash handling experience
- Valid Illinois driver's license (for valet coordination)