Job Description
Join our award-winning luxury hotel in the heart of downtown San Francisco! We're seeking charismatic Front Desk Agents to deliver exceptional guest experiences during weekend shifts. If you thrive in fast-paced environments and have a passion for hospitality, this role is your gateway to becoming the face of our prestigious property.
Enjoy competitive pay, complimentary meals, and a vibrant team culture while working in one of the world's most iconic cities. This weekend position offers flexibility with a guaranteed 24 hours per week, perfect for students or professionals seeking supplemental income.
Responsibilities
- Deliver 5-star guest service through warm check-in/check-out procedures and personalized assistance
- Manage reservations, room assignments, and billing with precision using Opera PMS
- Handle guest inquiries with empathy and resolve issues promptly to ensure satisfaction
- Coordinate with housekeeping, maintenance, and valet teams for seamless operations
- Process payments, manage cash floats, and maintain accurate financial records
- Uphold brand standards through professional appearance and knowledge of local attractions
Qualifications
- Minimum 1 year hotel front desk or customer service experience preferred
- Proficiency in property management systems (Opera, Cloudbeds)
- Exceptional communication skills and problem-solving abilities
- Ability to work weekends and holidays with flexible availability
- Valid CA driver's license and clean driving record (if driving guest vehicles)
- Basic knowledge of San Francisco geography and tourism hotspots
- Fluency in English; bilingual Spanish/Chinese a strong plus