Job Description
Join our award-winning downtown Chicago hotel as a Front Desk Agent! We're urgently seeking charismatic hospitality professionals to deliver exceptional guest experiences. Enjoy competitive pay, comprehensive benefits, and career growth in one of America's most vibrant cities. Perfect for detail-oriented team players with a passion for service excellence. Apply today to start your journey with us!
Responsibilities
- Manage guest check-in/check-out procedures efficiently
- Handle reservation inquiries and modifications
- Process payments and manage billing discrepancies
- Coordinate with housekeeping and maintenance departments
- Resolve guest complaints with professionalism
- Maintain accurate guest records in property management systems
- Assist with concierge services and local recommendations
Qualifications
- Minimum 1 year hotel front desk experience
- Proficiency in Opera or similar PMS software
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends
- Valid Illinois work authorization
- Basic knowledge of Chicago attractions and transportation
- High school diploma or equivalent