Job Description
Join the Frontline of Hospitality in Chicago
Are you a people person looking for a rewarding career in the heart of the Windy City? The Grand Chicago Hotel is seeking enthusiastic individuals to join our team as a Front Desk Agent. We offer a comprehensive training program for those new to the industry, making this the perfect opportunity to start your hospitality career with no prior experience required.
We pride ourselves on delivering exceptional guest experiences and pride ourselves on a professional, supportive work environment. If you have a positive attitude and a willingness to learn, we want to meet you.
Responsibilities
- Provide a warm and professional greeting to all guests upon arrival and departure.
- Check guests in and out efficiently, ensuring all paperwork is completed accurately.
- Manage the front desk phone system, answering inquiries and directing calls with poise.
- Maintain a neat, organized, and welcoming lobby area at all times.
- Assist guests with local directions, restaurant recommendations, and special requests.
- Process payments and resolve any billing discrepancies promptly.
- Ensure strict adherence to hotel security protocols and safety procedures.
Qualifications
- No prior experience required; we provide full training.
- Strong customer service skills and a friendly, approachable demeanor.
- Excellent verbal communication and interpersonal abilities.
- Basic computer literacy and proficiency with Microsoft Office applications.
- Ability to stand for long periods and work flexible shifts, including weekends and holidays.
- Reliable transportation and a professional work ethic.