Job Description
Are you the first impression our guests see? The Grand Chicago Hotel is seeking a charismatic and detail-oriented Front Desk Agent to join our award-winning team in the heart of downtown Chicago.
We pride ourselves on delivering world-class hospitality. As a Front Desk Agent, you will be the face of our brand, ensuring every guest feels welcomed, valued, and attended to with the utmost professionalism.
Why Join Us?
- Competitive hourly wage with weekly paychecks.
- Comprehensive health and wellness benefits.
- Discounted stays and dining within our hotel.
- A supportive, team-oriented culture in a historic landmark building.
Take the next step in your hospitality career in one of America's most vibrant cities.
Responsibilities
- Greet guests warmly upon arrival and departure, ensuring a smooth check-in and check-out process.
- Manage reservations and room assignments efficiently using our Property Management System (PMS).
- Handle guest inquiries, complaints, and requests promptly to ensure high satisfaction scores.
- Answer incoming phone calls and emails, directing them to the appropriate department or staff member.
- Maintain the cleanliness and professional appearance of the front desk area and lobby.
- Process payments accurately and reconcile daily reports.
Qualifications
- High school diploma or equivalent required; Associate’s degree in Hospitality preferred.
- Previous experience as a Front Desk Agent, Receptionist, or in a similar customer service role.
- Proficiency in MS Office and hotel PMS software (e.g., Opera, Micros).
- Excellent verbal and written communication skills.
- Ability to work flexible hours, including weekends and holidays.
- Professional appearance and demeanor at all times.