Job Description
Join our award-winning hospitality team at Grand Plaza Hotels, where we redefine guest experiences through exceptional service. As a Front Desk Agent, you'll be the first point of contact for discerning travelers at our iconic downtown Chicago location. We offer competitive pay, comprehensive benefits, and a dynamic work environment with flexible shift schedules. Perfect for career-driven professionals passionate about creating memorable moments.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences using Opera property management system
- Manage room assignments, reservations, and VIP guest requests with precision
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments, manage cash floats, and reconcile daily transactions
- Coordinate with housekeeping, concierge, and maintenance teams
- Upsell hotel amenities, dining packages, and local experiences
- Maintain accurate guest preference profiles for personalized service
Qualifications
- Minimum 1 year hotel front desk or high-volume customer service experience
- Proficiency with property management systems (Opera, Fidelio, or similar)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid Illinois driver's license and reliable transportation
- Professional appearance and polished phone etiquette
- Basic knowledge of Chicago attractions and transportation systems
- Ability to multitask in fast-paced environment with attention to detail