Job Description
Join the award-winning team at Grand Hospitality Group, where we redefine luxury hospitality in the heart of Austin! We're seeking passionate Guest Service Associates to create unforgettable experiences for our global guests. As a cornerstone of our operations, you'll be the first point of contact, embodying our commitment to excellence at every interaction. Full-time position includes comprehensive benefits, career development programs, and a vibrant team environment. If you're ready to launch your hospitality career with a company that invests in its people, apply today!
Responsibilities
- Deliver exceptional front desk service including check-ins, check-outs, and guest inquiries
- Manage reservations and room assignments with precision
- Handle billing transactions and payment processing accurately
- Coordinate with housekeeping and maintenance teams for guest requests
- Maintain detailed guest preference records for personalized service
- Resolve guest concerns promptly and professionally
- Uphold brand standards through consistent service delivery
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Proficiency in hotel management systems (e.g., Opera)
- Basic knowledge of local attractions and services
- Valid Texas driver's license (for occasional errands)
- Ability to lift 25 lbs and stand for extended periods