Job Description
Welcome to a career where every day is different! We are looking for a friendly, professional Front Desk Agent to join our growing team in Cleveland, Ohio.
As a key member of our hospitality team, you will be the first point of contact for our guests, setting the tone for a memorable stay. Whether it's a busy morning rush or a quiet night shift, we value reliability and a positive attitude above all else.
Why Join Us?
- Competitive hourly wage starting at $16.00.
- Flexible shift work to accommodate your lifestyle.
- No prior experience required—we provide full training!
- Opportunity for advancement within the company.
Join us and be the welcoming face that makes our guests feel right at home.
Responsibilities
- Greet guests warmly upon arrival and assist with check-in/check-out procedures efficiently.
- Answer incoming phone calls and emails with a professional and polite demeanor.
- Manage the front desk switchboard and handle guest inquiries, requests, and complaints with empathy.
- Maintain a clean, organized, and welcoming lobby area for all visitors.
- Process payments and handle cash transactions accurately.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
Qualifications
- High school diploma or GED equivalent is preferred.
- Excellent verbal communication and interpersonal skills.
- Ability to work various shifts, including evenings, weekends, and holidays.
- Basic computer proficiency and typing skills.
- A positive attitude and a genuine desire to help others.
- Must be reliable and punctual.