Job Description
Join our award-winning team as an Entry-Level Front Desk Agent in Omaha! We're seeking energetic hospitality professionals to deliver exceptional guest experiences during day, evening, and overnight shifts. This role is perfect for career starters looking to grow in the luxury hospitality industry with competitive pay and advancement opportunities.
Enjoy a supportive work environment with comprehensive training, flexible scheduling options, and a dynamic team culture. Our downtown Omaha location offers easy access to public transit and complimentary employee parking. Benefits include health insurance, 401(k) matching, and generous hotel discounts nationwide.
Responsibilities
- Manage guest check-in/check-out procedures with accuracy and efficiency
- Handle reservation inquiries and modify bookings using our property management system
- Process payments and reconcile daily financial transactions
- Respond promptly to guest requests via phone, email, and in-person
- Coordinate with housekeeping and maintenance teams for room status updates
- Assist with valet services and luggage handling during peak hours
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service or hospitality experience
- Strong communication and interpersonal skills
- Basic computer proficiency with ability to learn PMS software
- Flexibility to work evenings, weekends, and holidays
- Ability to stand for extended periods and lift 25 lbs
- Valid driver's license (for valet duties)
- Positive attitude and problem-solving mindset