Job Description
Join our award-winning team at Grand Plaza Hotel Sacramento as we urgently seek passionate Front Desk Agents to deliver exceptional guest experiences. As the first point of contact, you'll embody our commitment to luxury hospitality while managing seamless check-ins, resolving guest inquiries, and ensuring operational excellence. This is a unique opportunity to grow your career in one of California's most vibrant cities with competitive compensation and comprehensive benefits.
Responsibilities
- Manage efficient check-in/check-out processes using Opera property management system
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments, maintain accurate billing records, and manage cash handling
- Coordinate with housekeeping and maintenance teams for room readiness
- Execute upselling strategies for room upgrades and premium services
- Maintain security protocols and safeguard guest confidentiality
- Assist with group bookings and VIP guest arrangements
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic knowledge of Sacramento attractions and transportation
- High school diploma or equivalent; hospitality certification a plus
- Valid California driver's license (for airport shuttle duties)