Job Description
Welcome to Cleveland Grand Hospitality, where we redefine the guest experience in the heart of Ohio. We are currently seeking a dedicated and professional Front Desk Agent to join our dynamic team. If you thrive in a fast-paced environment and have a passion for hospitality, we want to meet you.
Why Join Us?
- Weekly Paychecks: Get paid every week with no delays.
- Competitive Benefits: Including health, dental, and vision insurance.
- Growth Opportunities: Clear pathways for career advancement within the company.
- Modern Work Environment: State-of-the-art facilities and a supportive team culture.
As a Front Desk Agent, you are the face of our hotel. You will ensure every guest feels welcomed, valued, and attended to with the highest standard of service. If you are looking for a stable career in hospitality with a company that values its employees, apply today!
Responsibilities
- Greet and welcome guests upon arrival with a warm, professional demeanor, handling check-ins and check-outs efficiently using our property management system.
- Manage the front desk operations, including answering multi-line phones, managing email correspondence, and handling incoming and outgoing mail.
- Process payments accurately and efficiently, while balancing the daily cash drawer and nightly audit reports.
- Address guest inquiries, complaints, and requests promptly, escalating complex issues to the manager when necessary to ensure 100% guest satisfaction.
- Maintain the cleanliness and organization of the reception area, lobby, and public spaces to reflect our high standards of hospitality.
- Assist in coordinating housekeeping requests, maintenance repairs, and restaurant reservations to ensure seamless guest stays.
Qualifications
- High school diploma or GED required; Associate's degree in Hospitality or Business preferred.
- Previous experience in a front desk, concierge, or guest services role is highly desired.
- Proficiency in Microsoft Office Suite and hotel property management systems (e.g., Opera, StayNTouch).
- Excellent verbal and written communication skills with a professional telephone manner.
- Strong problem-solving abilities and the capacity to work well under pressure during peak check-in/check-out times.
- A valid driver's license and reliable transportation are required.