Job Description
Join our award-winning team at Mountain View Hotels & Resorts as a Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences in the heart of Colorado Springs. This role offers competitive pay, flexible shift schedules, and career growth opportunities within our expanding hospitality chain. If you thrive in dynamic environments and possess a passion for customer service, we want to meet you!
Responsibilities
- Check in/out guests efficiently using property management systems
- Manage room reservations and modify bookings in real-time
- Address guest inquiries and resolve issues with empathy and professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Market hotel amenities and local attractions to enhance guest experiences
- Maintain a clean, organized front desk area
Qualifications
- 1+ years of front desk or hospitality experience preferred
- Proficient with property management systems (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong attention to detail and multitasking abilities
- High school diploma or equivalent required
- Basic computer literacy and cash handling experience