Job Description
Welcome to The Broadmoor, a AAA Five Diamond resort nestled in the stunning Rocky Mountains of Colorado Springs. We are looking for a charismatic and detail-oriented Front Desk Agent to join our world-renowned team.
In this pivotal role, you will serve as the ambassador of our brand, ensuring every guest feels valued, welcomed, and well-cared for. We pride ourselves on delivering luxury experiences and are seeking individuals who share our passion for excellence.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunity to work in one of the most prestigious hospitality venues in the country.
- Discounts on dining, spa services, and local attractions.
Responsibilities
- Greet and welcome guests upon arrival with a warm, professional demeanor, ensuring a seamless check-in process.
- Manage daily front desk operations, including answering multi-line phones, processing reservations, and handling inquiries.
- Resolve guest complaints and issues promptly, escalating complex matters to management while ensuring guest satisfaction.
- Maintain a pristine and organized lobby environment, ensuring all public areas are welcoming and well-stocked.
- Process payments accurately and efficiently, verifying credit card information and maintaining accurate cash handling logs.
- Collaborate with housekeeping, bell services, and maintenance teams to coordinate room readiness and special requests.
- Provide personalized local recommendations and concierge services to enhance the guest experience.
Qualifications
- High school diploma or equivalent required; hospitality management education is a plus.
- Minimum of 1-2 years of experience in a front desk or guest services role preferred.
- Strong interpersonal communication skills with the ability to build rapport quickly with diverse guests.
- Proficiency in Microsoft Office Suite and familiarity with property management systems (PMS) is highly desirable.
- Ability to work flexible shifts, including weekends, holidays, and evenings.
- Must be able to stand for extended periods and lift light objects (up to 25 lbs).