Job Description
Welcome to The Broadmoor, where tradition meets modern luxury. We are currently looking for a dedicated and warm Front Desk Agent to join our team in Colorado Springs. If you are seeking an immediate hire opportunity and want to be part of a world-class hospitality environment, we invite you to apply.
As a Front Desk Agent, you are the first point of contact for our guests. You will be responsible for ensuring a seamless check-in and check-out experience while maintaining the highest standards of service excellence. We offer competitive pay, comprehensive benefits, and a supportive work culture.
Responsibilities
- Register and verify guests’ identities and process payments efficiently.
- Answer telephone inquiries and respond to emails in a timely manner.
- Resolve guest complaints and ensure customer satisfaction is met or exceeded.
- Assist with luggage handling and transportation coordination.
- Update front desk records and maintain the cleanliness of the reception area.
- Provide local recommendations and information to guests.
Qualifications
- High school diploma or equivalent required; prior hospitality experience is a plus.
- Strong verbal communication and interpersonal skills.
- Proficiency in Microsoft Office and hotel property management systems.
- Ability to stand for long periods and work a flexible schedule, including weekends and holidays.
- Professional appearance and demeanor.