Job Description
Join our award-winning team at Grand Plaza Hotel, a premier destination in downtown Columbus! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences. This part-time role is perfect for hospitality professionals who thrive in fast-paced environments and take pride in creating memorable stays. Enjoy competitive pay, flexible scheduling, and opportunities for career growth in one of Ohio's most vibrant cities.
Responsibilities
- Manage guest check-in/check-out processes with accuracy and efficiency
- Handle reservations, modifications, and inquiries via phone, email, and in-person
- Process payments and maintain accurate billing records
- Resolve guest concerns promptly using problem-solving skills
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through professional appearance and service etiquette
- Utilize hotel management software (Opera, Cloudbeds) effectively
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 6+ months of front desk or customer service experience
- Strong communication and conflict resolution abilities
- Proficiency in Microsoft Office and hotel management systems
- Ability to multitask and prioritize in high-pressure situations
- Flexible availability including nights, weekends, and holidays
- Basic math skills for cash handling and billing
- Positive attitude with genuine passion for hospitality